Standard support gets you a ticket number and a 3-business-day response. When your M670 is the single point of failure for a 40-seat office or a school's entire Wi-Fi, '3 business days' is three days of everyone working from their phones. Gold Support shortens that window and gives you priority access to WatchGuard's engineering team. This one-year renewal (or upgrade if you're currently on Standard) keeps that faster-response tier active on your Firebox M670. If your current support is expiring and you want the next call to land with a senior engineer rather than a triage queue, this is the line item
| brand | WatchGuard |
| category | Network – Security UTM |
| subcategory | Subscriptions & Licensing |
| compatible_device | Firebox M670 |
| subscription_term | 1 year |
| service_type | Gold Support Renewal/Upgrade |
| rrp_aud | 3541 |
