Two hours. That's the window between 'our server just died' and a Lenovo technician is on the line or at your door. This 3-year Premier contract runs 24x7 with a 2-hour response commitment. KYD means you keep your failed drive — your data, your compliance, your peace of mind stays in-house. ST250 tier, V3 agreement. When the clock's ticking and the whole site's waiting on that box, this is the one that actually shows up
| brand | LENOVO ISG |
| category | SERVERS |
| subcategory | LENOVO WARRANTY |
| warranty_duration | 3 years |
| availability | 24x7 |
| response_time | 2 hours |
| drive_policy | KYD (Keep Your Drive) |
| service_tier | ST250 |
| agreement_version | V3 |
